An outsourcer’s market

Thu 21st July 2016

Outside the public sector, banks and financial institutions are by far the greatest users of business process and technology outsourcing. The Quarterly Outsourcing Index confirmed this and the fact that in the first quarter of 2016, the industry’s contracts totalled an incredible £324m; up six per cent on the same period last year.

Recent quick-changing market conditions; including the impacts of an economic slowdown, Brexit and the Eurozone crisis, as well as an ongoing FCA-focus, are all factors that have contributed to the banks ongoing need for outsourced resource. Outsourcers stand to benefit in this current climate but are they adjusting their practices in order to accommodate the changing needs of banks?